Kenya eTA information
Understanding Kenya eTA status and follow-up
A KenyaEntry service update is not the same as an official government decision. This guide explains how to respond safely and what independent follow-up can mean.
Use your secure case view
KenyaEntry customers can sign in to see KenyaEntry service progress, requested next actions and customer-visible updates. Use the authenticated portal rather than sending sensitive documents by email.
When a document is requested
A request means KenyaEntry needs more information to progress its assistance workflow. It does not itself mean that the Government of Kenya has approved, refused or reviewed an eTA.
Read the customer-facing message, check the relevant traveller and upload a clear response through the secure portal.
Already applied elsewhere
KenyaEntry can provide independent follow-up assistance for an existing application. This does not provide government-system access, influence, a guaranteed response or expedited processing.
Sources and review
Last reviewed: 2026-08-14. Official information can change; check the source for your journey.
- Electronic Travel Authorisation (eTA) — Kenya Directorate of Immigration Services
KenyaEntry is an independent private Kenya eTA application-assistance service and is not affiliated with the Government of Kenya.