Kenya eTA information
Kenya eTA questions, answered clearly
These answers explain KenyaEntry's independent service and point travellers to the official route for government decisions.
Frequently asked questions
Is KenyaEntry the Government of Kenya?
No. KenyaEntry is an independent private Kenya eTA application-assistance service and is not affiliated with the Government of Kenya.
Can I apply through the official government channel myself?
Yes. You may use the official Kenya eTA channel directly. KenyaEntry is an optional private assistance service.
Does KenyaEntry guarantee approval?
No. Government decisions, approvals and processing times are outside KenyaEntry's control.
What is included in KenyaEntry assistance?
KenyaEntry offers structured application guidance, a secure customer portal and support with case information. The exact service shown depends on the route you choose.
How are government fees different from KenyaEntry fees?
Government fees and KenyaEntry assistance fees are displayed separately. KenyaEntry's assistance is optional and does not buy an approval or government decision.
What documents might I need?
Requirements can vary. Prepare accurate travel-document, trip and supporting information, and check the current official guidance for your circumstances.
Do children need an eTA?
Official Kenyan information says visitors, including infants and children, need an approved eTA before travel. Check current official guidance for your family's journey.
How long will a Kenya eTA take?
Official guidance can change and is not a guarantee for an individual application. Apply before travel and allow time for any additional checks or document requests.
How do KenyaEntry customers receive updates?
Customers can use their authenticated KenyaEntry dashboard to see KenyaEntry service progress and respond to requests. This is separate from any official government status.
What happens if KenyaEntry asks for a document?
Sign in to the authenticated portal, read the request carefully and upload the requested information through the secure case view.
Can I correct incomplete information?
If you spot an issue, use the appropriate KenyaEntry customer channel promptly. Whether and how an official application can be changed depends on the relevant process.
Should I email my passport scan?
No. Where KenyaEntry requests documents, use the authenticated upload area rather than ordinary email.
Sources and review
Last reviewed: 2026-08-14. Official information can change; check the source for your journey.
- Electronic Travel Authorisation (eTA) — Kenya Directorate of Immigration Services
- AIC 14/25: eTA fee schedule — Kenya Civil Aviation Authority / Directorate of Immigration Services
KenyaEntry is an independent private Kenya eTA application-assistance service and is not affiliated with the Government of Kenya.